We want you to be completely satisfied with your purchase. Our Return & Refund Policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.
1. Eligibility for Returns
To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Several types of goods are exempt from being returned, including perishable goods (such as food, flowers, or plants), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
2. Return Process
To initiate a return, please contact our customer support team through the official contact channels provided on our website. Please provide your order number and proof of purchase. Do not send your purchase back to the manufacturer or the address listed on the shipping label without prior authorization from our team.
Our customer service team will provide you with the correct, authorized return warehouse address for your shipment.
3. Return Shipping Fees
- Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), we will cover all return shipping costs. We will provide a prepaid shipping label via email.
- Customer Remorse (Change of Mind): If you are returning an item due to personal preference, incorrect sizing selection, or change of mind, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5 to 7 business days, depending on your financial institution’s processing times.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via our website support portal.